Recordings

Telephony sessions: Returns <code class="px-1.5 py-0.5 rounded bg-slate-100 dark:bg-slate-800 text-sm" node="[object Object]">audio/mp3 binary stream
Web sessions: Returns <code class="px-1.5 py-0.5 rounded bg-slate-100 dark:bg-slate-800 text-sm" node="[object Object]">audio/wav binary stream or JSON with URL

Access the audio recording from a VoiceRun session.

View in app: Open a session to play the recording.

Note: Recording must be enabled in the agent environment's startup settings.

Get Recording#

Retrieve the audio recording for a specific session.

GET /v1/agents/{agentId}/sessions/{sessionId}/recording